Admissions Telecounselor

JOB SUMMARY:

The Admissions Telecounselor represents the College and contacts prospective parents and students via text and telephone. The goals of this position are to contact and identify those students most likely to be successful and graduate from Greensboro College, to enroll and retain students through graduation, and to assist students and parents through the admissions process.

DUTIES AND RESPONSIBILITIES:

• Text prospective students and parents regarding their interest in Greensboro College
• Enter conversations and feedback into SLATE (CRM)
• Utilizing excellent attention to detail, relay information regarding prospective students to admissions personnel when appropriate in the CRM system, via email or in person
• Be knowledgeable about the baseline of Greensboro College’s programs, features, etc.
• Help create initial relationships with prospective students and families by communicating the value of a Greensboro College education through all stages of the admissions process

PREFERRED QUALIFICATIONS:

• Sense of humor and customer service background
• Effective, empathetic, and engaging communicator utilizing texts and phone calls with prospective students, parents and internally with admission staff
• Ability to work independently with a clear understanding of priorities and the overall goals of the College.
• Strong organizational skills with acute attention to detail
• Excellent, verbal written and interpersonal communication skills

MINIMUM QUALIFICATIONS:

• Knowledge of operating standard office equipment and software such as Google Docs and Sheets, Excel and Microsoft 365
• Good knowledge of a student-centered/customer service-oriented philosophy is essential.
• Excellent interpersonal and organizational skills